bet24 Privacy Policy

This Privacy Policy explains what personal data bet24 collects from players in the Philippines, how we use it, how we protect it, and what rights you have over your own information. Please read this page carefully before using the platform.

Last updated: June 2025

1. Data We Collect

When you register or use bet24, we collect different types of information depending on how you interact with the platform. This includes:

  • Account information: Your full name, date of birth, email address, username, and password hash when you create a bet24 account.
  • Identity verification data: Government-issued ID or other documents we may request to verify your age and identity in compliance with Philippine regulations.
  • Payment and transaction information: Deposit and withdrawal records, payment method details, and transaction history. All financial data is processed in Philippine Peso (PHP). We do not store full card numbers or sensitive payment credentials on our servers.
  • Device and browser data: IP address, browser type, operating system, screen resolution, and device identifiers collected automatically when you access bet24.fun.
  • Usage data: Pages visited, sections accessed, session duration, click patterns, and game activity within the platform.
  • Communications: Any messages you send to our support team at [email protected], including the content and metadata of those communications.

We collect only the data necessary to operate the platform and fulfill legal obligations. You are not required to provide optional information, though some features may not function fully without it.

2. How We Use Your Data

bet24 uses the data we collect for the following purposes:

  • Account management: To create, maintain, and secure your account, process login requests, and enable access to platform features.
  • Transaction processing: To handle deposits and withdrawals in Philippine Peso and keep accurate records of your financial activity on the platform.
  • Identity and age verification: To confirm that users meet the minimum age requirement of 21 years and comply with applicable Philippine gaming laws.
  • Platform improvement: To analyze usage patterns, identify technical issues, and improve how the platform functions for players in the Philippines.
  • Legal compliance: To meet our obligations under applicable law, including anti-money laundering requirements and regulatory reporting.
  • Customer support: To respond to your questions, resolve account issues, and maintain records of support interactions.
  • Security and fraud prevention: To detect and prevent unauthorized account access, suspicious transactions, and abusive behaviour on the platform.

We do not sell your personal data to third parties or use it for advertising purposes unrelated to bet24.

3. Cookies and Tracking

bet24.fun uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how users navigate the platform. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

  • Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while you browse. You cannot opt out of these without affecting platform functionality.
  • Analytics cookies: Used to collect aggregated, anonymized data about how players use bet24.fun, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
  • Preference cookies: Store your settings such as language preference and display options so you do not have to re-enter them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on the platform. bet24 does not use third-party advertising cookies or cross-site tracking technologies.

4. Data Storage, Security, and Third Parties

Data Storage and Retention

Your personal data is stored on secure servers and retained for as long as your account is active or as required by applicable law. Transaction records and identity verification documents may be retained for a minimum period following account closure to comply with financial regulatory requirements. When data is no longer needed, it is securely deleted or anonymized.

Security Measures

bet24 applies industry-standard security practices to protect your data. This includes encrypted data transmission via HTTPS, access controls limiting who within the organization can view personal data, and regular review of our data handling practices. Despite these measures, no online system is completely risk-free. Players are advised to use strong, unique passwords and to log out from shared devices.

Sharing with Third Parties

bet24 does not sell or rent personal data to third parties. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors handling PHP transactions — under strict contractual obligations that prohibit them from using your data for any other purpose. We may also disclose data when required to do so by Philippine law or regulatory authorities.

5. Your Rights and Minor Protection

Your Data Rights

As a registered user of bet24, you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: If any of your data is inaccurate or out of date, you can request that we correct it.
  • Deletion: You may request that we delete your personal data, subject to legal retention obligations. Accounts with outstanding balances or pending verifications may be subject to additional checks before deletion is completed.
  • Restriction: In certain circumstances, you may ask us to limit how we process your data while a dispute or correction request is being resolved.
  • Portability: You may request that we provide your account data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe and may need to verify your identity before processing.

Protection of Minors

bet24 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account, that account will be suspended immediately and any associated data reviewed in line with this policy. If you believe a minor has accessed the platform, please contact [email protected] promptly. Parents and guardians are encouraged to use device-level controls to prevent unauthorized access by minors.

6. Policy Updates and How to Reach Us

Changes to This Policy

bet24 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make significant updates, we will post the revised policy on this page with a new effective date. We encourage you to review this page periodically. Continued use of the platform after a policy update is posted constitutes your acceptance of the revised terms.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together govern your use of bet24.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is handled, you can reach the bet24 support team at:

Email: [email protected]

Please include your registered account email address and a description of your request to help us respond efficiently. You can also visit the FAQ page for answers to common questions about accounts, payments, and platform usage.

Questions About Your Data or Account?

Our support team is available to help with data requests and account queries. You can also check the FAQ for quick answers, or register to start using the platform.

Visit the FAQ Create an Account